We will respond as quickly as possible. In the event it takes us a bit longer to respond, we will inform you of the delay and keep you updated on the status of your complaint.
Phone: +43-1-534 51-0
(9:00 a.m. to 4:00 p.m. CET on business days)
Kathrein Privatbank Aktiengesellschaft
Wipplingerstraße 25, A-1010 Vienna,
What should you consider when filing a complaint so that it can be answered promptly and efficiently?
Please describe the reason for your complaint in as much detail as possible.
If the complaint refers to a particular transaction, please provide all known details regarding that transaction.
For questions about certain records (e.g. account or securities account statement) please provide a copy of the record.
If you have any suggestions for how we can eliminate the cause for your complaint, please let us know.
If you would like to receive support from a third-party regarding your complaint, please complete a release from the bank's duty to maintain secrecy.
Important: Please do not submit any passwords or similar security codes. We will never ask you to provide those.
What will happen with your complaint?
Joint Conciliation Board of the Austrian Banking Industry (Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft)
The JCBABI is an agency which facilitates the out-of-court settlement of disputes arising between consumers who are residents in Austria or in another member state of the European Economic Area and a bank licensed in Austria or another institution set forth in Section 1, Banking Act (Bankwesengesetz, BWG) concerning obligations from a bank transaction in accordance with Section 1 BWG. For complaints of individuals who are not consumers, the JCBABI is the competent authority provided conciliation for this group of people is provided for in an EU directive or a law, such as the Austrian Payment Services Act (Zahlungsdienstgesetz).
The JCBABI has been established as part of the Federal Banking and Insurance Section of the Austrian Federal Economic Chamber. Your independent and autonomous ombudsman is responsible for the proceedings.
Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft
Wiedner Hauptstraße 63
+43 (1) 505 42 98
+43 (0) 590900-118337